Frequently Asked Questions
Wholesale & Distribution
1. Do you sell to the general public or consumers?
We do not sell directly to consumers. J. Donohoe Beverages Group is a business to business company. We wholesale and distribute beverage products and services to the on-licence, off-licensed, hotel, restaurant, grocery and multiple sectors.
2. What kind of outlets do you distribute to?
The outlet types are many and varied but predominately focus around the on/off trade, hotel/restaurant sector, clubs/ sporting groups together with the independent retailer, grocery, symbol and multiple sectors.
3. What kind of products do J. Donohoe Beverages supply to its customers?
Please click here to follow the link to view the full range of products available.
4. Is J. Donohoe Beverages an independent company?
Yes. J. Donohoe Beverages Group is a family owned independent name in sales, wholesale, manufacturing and distribution services.
5. J. Donohoe Beverages have a Field Sales Team. Will sales representatives (reps) call to my premises to take orders or to discuss my business?
Depending on your business type, your area field sales rep will usually make weekly or fortnightly service-calls. They can assist you in any matter relating to our beverage services.
6. I would like a sales rep to call to my premises. How do I arrange this?
Click here to follow the link for the contact details of an area field sales rep in your area.
7. Do J. Donohoe Beverages have a regular delivery cycle?
Yes. Depending on the type of outlet, volumes ordered, etc. the company offers a comprehensive delivery service with routine weekly, fortnightly and/or monthly delivery cycle arrangements incorporating significant levels of handling flexibility throughout.
8. Is the delivery service reliable?
Our distribution and delivery teams are committed to giving comprehensive and reliable service levels to all our customers.
9. What areas do J. Donohoe Beverages deliver to?
Through our warehouses in Enniscorthy and depots in Waterford city we have a direct delivery service in mid and south Leinster, and the east Munster areas. This extensive area is covered by our own fleet of vehicles. We also have full national coverage serviced through affiliate delivery mechanisms. For more details, click here to follow the link to areas covered.
10. Do you delivery on Saturdays?
Generally, we deliver Monday to Friday on predetermined routes.
11. I'm not sure if my business is on the J. Donohoe Beverages sales/delivery run. What areas do you deliver to directly and how can I find out?
Contact any member of our Customer Service team on Call Save 1850 355555 or click here to follow the link for the contact details of a field sales rep in your area.
12. How can J. Donohoe Beverages Customer Services assist me?
Our Customer Service teams cover areas from telesales to administrative support. They are highly experienced and can assist you with any type of wholesale or distribution enquiry. Contact any member of our Customer Service Team on Call Save 1850 355555.
13. I have an enquiry about an invoice/statement and/or need a copy of a Proof of Delivery (POD). Who do I contact?
Contact any member of our Customer Service team on Call Save 1850 355555
14. I missed the Field Sales Rep when he/she called. Who can I give an order to or assist me with my enquiry?
Contact any member of our Customer Service team on Call Save 1850 355555 or click here to follow the link for the contact details of field sales rep in your area.
15. I would like to set up a new account. How do I do this?
Contact any member of our Customer Service team on Call Save 1850 355555 or click here to follow the link for the contact details of field sales rep in your area.
16. Are direct debits acceptable to J. Donohoe Beverages Group?
Yes, J. Donohoe Beverages prefers to collect accounts through the direct debit option.
17. What are J. Donohoe Beverages Terms & Condition for the Supply of Wholesale goods?
J. Donohoe Beverages Terms & Conditions for the supply of Wholesale Goods are available on the Wholesale & Distribution section of our Client Access portal. You may also receive a copy by contacting any member of our Customer Service team on Call Save 1850 355555 or click here to follow the link for the contact details of field sales rep in your area.
18. I've just bought or taken over a business/premises and believe J. Donohoe Beverages supplied this outlet in the past?
Contact any member of our Customer Service team on on Call Save 1850 355555 or click here to follow the link for the contact details of field sales rep in your area.
19. I am an existing customer but have never stocked wine before. How do I go about finding out more?
We have a highly trained team of wine experts on hand to answer all your wine related questions. Please contact any member of our Customer Service team on Call Save 1850 355555 and they will make arrangements to have our wine sales representative to call to you.
20. As a publican, I would like J. Donohoe Beverages to handle transfer orders. Can you do this?
Absolutely, just contact any member of our Customer Service team on on Call Save 1850 355555 or click here to follow the link for the contact details of field sales rep in your area and we can discuss this further.